Career

Customer Support

Toronto, Canada (Remote/Hybrid)

About DriveAdvisor

DriveAdvisor is a Toronto-based software company specializing in modern, cloud-based solutions for driving schools across Canada. Our platform helps schools streamline scheduling, student management, payments, online bookings, and business operations. We are growing rapidly and looking for a dedicated Customer Support Representative to join our team.

Job Description

We are seeking a friendly, tech-savvy, and customer-focused Customer Support Representative to help our clients succeed using the DriveAdvisor platform. In this role, you will be the first point of contact for driving school owners, instructors, and staff, providing assistance, troubleshooting issues, and ensuring a smooth user experience.

Key Responsibilities

  1. Provide prompt, professional support via email, chat, and phone.

  2. Assist customers with onboarding, account setup, and system navigation.

  3. Troubleshoot technical issues related to scheduling, payments, user accounts, CRM, and booking features.

  4. Document customer issues and feature requests for the product team.

  5. Create and update help articles, FAQs, and support guides.

  6. Escalate complex issues to the tech team when needed.

  7. Ensure high customer satisfaction by offering friendly, solution-oriented service.

  8. collect feedback from clients to improve platform usability.

  9. Maintain accurate records of customer interactions using CRM tools.

Required Skills & Qualifications

  1. 1–3 years of experience in customer support or technical support (SaaS experience is an asset).
  2. Strong communication skills (verbal and written).
  3. Comfortable explaining software features to non-technical users.
  4. Ability to troubleshoot logically and patiently.
  5. Fast learner with strong attention to detail.
  6. Experience with ticketing or CRM systems (Freshdesk, Zendesk, HubSpot, etc.).
  7. Ability to work independently in a fast-paced, remote-friendly environment.

Nice-to-Have

  • Experience working with driving schools or education-based software.

  • Familiarity with basic web technologies (e.g., browser settings, mobile apps).

  • Bilingual (English + French or other languages).

What We Offer

  • Competitive salary

  • Flexible remote/hybrid work options

  • Opportunities for professional growth

  • Supportive and collaborative team culture

  • A chance to be part of a fast-growing Canadian SaaS company

Apply Now
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